Multi-tenant ITSM for MSPs and Enterprises
Ticket management, CMDB and integrations in a secure platform with complete tenant isolation.
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My Tickets
View all →SLA Attention
View all →No tickets with SLA at risk
Security and Compliance
ISO 27001
Information Security Management
SOC 2 Type II
Audited Security Controls
LGPD Compliant
Data Protection Compliance
99.9% Uptime
Guaranteed SLA
Everything your IT operation needs
Complete ITIL Management
Tickets, Changes, Problems, SLA and Knowledge Base integrated.
Real Tenant Isolation
PostgreSQL Row Level Security. Impossible for one client to see another's data.
Native Datto RMM Integration
Automatic asset sync and alerts become tickets.
Email Becomes Ticket
Gmail and Microsoft 365 integrated. Threading preserved.
Early Access Partners
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Active Clients
0+
Tickets Resolved
0%
Uptime
0%
Satisfaction
Trusted by leading MSPs
Complete modules for IT management
Tickets & Incidents
Complete ITIL lifecycle
SLA Management
Timezone-aware calculation
CMDB
Relationships and impact analysis
Knowledge Base
Self-service for clients
Change Management
Workflow with CAB approval
Integration Hub
API Keys, Webhooks, Datto
What our customers say
See how Defender360 is transforming ITSM operations
“Multi-tenant isolation gave us the confidence to consolidate all clients on a single platform. The Datto RMM integration saves hours every week.”
Ricardo Silva
Operations Director, TechSolutions MSP
“We migrated from another tool and the difference is remarkable. The SLA system is accurate and reports help us keep clients informed.”
Ana Martins
Service Desk Manager, CloudFirst Brasil
“The knowledge base reduced our ticket volume by 30%. Our clients love the self-service portal.”
Carlos Eduardo
CTO, Nexus IT Services
40%
Reduction in resolution time
98%
Customer satisfaction
2x
Productivity increase
Enterprise-grade security
- PostgreSQL RLS (row-level isolation)
- MFA required for admins
- Virus scan on uploads
- WAF configured
- Complete audit trail
Security Dashboard
Security Features
Frequently Asked Questions
Everything you need to know about Defender360
Multi-tenancy allows multiple clients (tenants) to use the same software instance with complete data isolation. In Defender360, we use PostgreSQL Row Level Security (RLS) to ensure one client can never access another's data, even in case of application failure.
The Datto RMM integration automatically syncs your devices and alerts. Devices are imported to the CMDB and alerts can be automatically converted to tickets. Synchronization is bidirectional and happens in real-time.
Yes! We offer import tools for tickets, contacts, and assets. Our onboarding team assists in the migration process to ensure no data is lost.
Yes, Defender360 was designed to scale. From small MSPs with 2-3 agents to large operations with hundreds of users. Plans are flexible and based on the number of agents.
Most clients are operational within 1-2 weeks. This includes initial setup, data import, team training, and integration with existing tools.
We offer a personalized demo and a controlled pilot period for early access partners. Contact us to discuss available options for your operation.