Knowledge Base
Self-service knowledge base with categorization and access control. Empower your customers to find answers.
Key Features
- Rich editor with Markdown formatting
- Article categorization and tagging
- Visibility control (public, internal, agents only)
- Search with relevance and suggestions
- Article feedback and rating system
- Versioning and change history
Knowledge Base
Categories
Getting Started
12 artigos
Troubleshooting
28 artigos
How To
45 artigos
FAQ
18 artigos
Popular Articles
Como criar um ticket pelo portal
Primeiros Passos
1234 95% há 2 dias
Configurando integrações com email
Integrações
892 88% há 1 semana
Entendendo os níveis de SLA
SLA
567 92% há 3 dias
Benefits
Reduce Ticket Volume
Customers solve problems themselves with self-service.
Centralized Knowledge
Stop answering the same questions over and over.
Faster Onboarding
New agents learn quickly with internal documentation.
Works With
Tickets
AI Copilot
Search