Tickets & Incidents
Complete ITIL-compliant ticket management with full lifecycle support, from creation to resolution.
Key Features
- Full ITIL lifecycle management (New, Open, Pending, Resolved, Closed)
- Automatic SLA calculation and breach alerts
- Custom fields for flexible data capture
- Multiple queues and assignment routing
- Email-to-ticket conversion with preserved threading
- Complete audit history of all changes
Tickets
2.155 ticket(s) found
| Ticket | Status | Priority | SLA Response | SLA Resolution | Channel |
|---|---|---|---|---|---|
Teste E2E - Criação de chamado pelo Client Portal #TKT-002158 | Novo | Médio | - | - | 🌐 |
E2E Test - Novo Ticket criado pelo Agent Portal #TKT-002157 | Novo | Médio | - | - | 🌐 |
Apresentacao RegTech #TKT-002156 | Pendente | Alto | Pausado | Pausado | 📧 |
[Datto] CPU Monitor - DESKTOP-VIEW #TKT-002155 | Novo | Alto | - | - | 🔌 |
[Datto] CPU Monitor - DESKTOP-TEST #TKT-002154 | Novo | Alto | - | - | 🔌 |
[Datto] Monitor - WORKSTATION-TEST #TKT-002153 | Novo | Alto | - | - | 🔌 |
Showing 1-10 of 2.155
Benefits
Faster Resolution
Reduce mean time to resolution with automation and intelligent workflows.
SLA Compliance
Never miss an SLA with proactive alerts and automated escalation.
Complete Visibility
Track every interaction and status change with full audit trail.
Works With
Gmail
Microsoft 365
Datto RMM