Complete ITSM Platform
8 integrated modules to manage your clients' entire IT lifecycle.
8 Complete ITSM Modules
Multi-tenancy with PostgreSQL RLS
Tickets & Incidents
- ITIL lifecycle
- SLA integration
- Custom fields
- Attachments
SLA Management
- Timezone-aware
- Business hours
- Breach alerts
- Reports
CMDB & Assets
- 12 CI types
- Relationships
- Impact analysis
- Datto sync
Knowledge Base
- Categories
- Versioning
- Feedback
- Full-text search
Change Management
- CAB approval
- Risk assessment
- CI linking
- Audit trail
Service Requests
- Service catalog
- Approval workflow
- Fulfillment
- SLA
Omnichannel
- Gmail
- Microsoft 365
- IMAP
- Threading
Integration Hub
- API Keys
- Webhooks
- Rate limiting
- Datto RMM
Admin Console
- Multi-tenant
- Plans
- Metrics
- Audit