SLA Management
Advanced SLA calculation with timezone and business hours support. Never miss a deadline again.
Key Features
- Timezone-aware SLA calculation with business hours
- Multiple SLA policies per tenant and priority
- Automated warning and breach alerts
- Pause SLA during pending status
- SLA compliance reporting and analytics
- Customizable escalation rules
SLA Management
Monitor service level agreement compliance
94%
Overall Compliance
2.3h
Avg Response Time
4.1h
Avg Resolution Time
3
At Risk
SLA Policies
Critical
98% SLAResposta
15 min
Resolução
1 hora
High
95% SLAResposta
30 min
Resolução
4 horas
Medium
92% SLAResposta
2 horas
Resolução
8 horas
Low
97% SLAResposta
4 horas
Resolução
24 horas
Benefits
Customer Satisfaction
Meet your service commitments consistently.
Proactive Alerts
Get notified before SLAs expire, not after.
Detailed Analytics
Measure and improve your service performance over time.
Works With
Tickets
Notifications
Reports